As part of a multidisciplinary team at Philips, I contributed to the early conceptualization of a new personalized dashboard app designed to enhance the patient experience across the care continuum. The app was envisioned to support patients throughout their healthcare journey—including treatment with Philips Azurion.
My focus was on understanding patient needs and preferences, ensuring the app supported personalized care plans, streamlined appointment scheduling, and clear, multi-channel communication. We aimed to empower patients through accessible education, remote monitoring, and 24/7 support—ultimately creating a tool that fosters engagement, improves transitions between care settings, and promotes better health outcomes.
Improving the patient experience journey in both the hospital and home settings is crucial for healthcare providers. A holistic patient experience strategy can help enhance satisfaction, treatment outcomes, and loyalty.
A patient-centric approach that combines technology, personalized care, and a strong feedback mechanism is essential for improving the patient experience in both hospital and home settings.
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